Biltong & Budz (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us when using our website and services.
1. Information We Collect
As is standard in modern websites we collect personal and order-related information when you interact with us, including:
- Name, email address, phone number, and shipping/billing address
- Order details (products purchased, order date, transaction info)
- Newsletter signup preferences
- Communications and customer service inquiries
- IP address, browser type, device information, and usage data (via cookies and analytics tools)
2. How We Use Your Information
Rest assured, your data is safe and we understand privacy concerns. We use your information to:
- Process and fulfill orders
- Send order confirmations and shipping updates
- Communicate with you regarding customer service queries
- Send you our newsletter and promotional offers (only if you opt-in)
- Improve our website and customer experience
3. Marketing Emails
When signed up for marketing services and site tools, we will only contact you as has been agreed upon by you, the user. If you want to be removed, you can just let us know and we’ll do so.
4. Order Information and Discretion
Due to the nature of our products, we understand the importance of discretion. All orders are packaged discreetly, and your information is never shared beyond what is necessary to fulfill your purchase (e.g., with payment processors and courier services).
5. Third-Party Services
We may use trusted third-party tools (e.g., payment processors, newsletter services, analytics platforms) to help run our business. These services have their own privacy policies and only receive the information required to perform their function.
6. Cookies and Analytics
Our website uses cookies to enhance functionality, analyze traffic, and improve user experience. You can manage cookie preferences through your browser settings.
7. Data Retention
We retain your information for as long as necessary to fulfill your orders, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Security
We implement appropriate security measures to protect your personal data. While no system is 100% secure, we take data protection seriously and use industry-standard protocols.
9. Age Restriction
You must be of legal age in your jurisdiction to purchase cannabis seeds. We do not knowingly collect personal information from individuals under the age of 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.