Our team is dedicated to reducing delivery times and offering a stress-free logistics process. Please read our shipping policy for details on how we ship our products, insurance options and delivery times you can expect.

EFT Orders Are Processed Once Proof of Payment is Received

Once payment is received, your order will be added to our processing queue. If you paid through our AddPay payment gateway, this process is immediate. EFT payments will need to be manually verified through proof of payment and typically takes less than 48 business hours. To ensure a swift delivery, please ensure your proof of payment is sent, along with your order number as reference.

Delivery Times

Delivery estimates are provided for each product:

  • In-stock items: Dispatch within 1–3 business days from when proof of payment is received.
  • Backordered items: Dispatch within 3–5 business days. These items are ordered from our suppliers when the order is received.

If your order contains both in-stock and backorder products, they will ship together when the backordered item is received from the suppliers.

Shipping and Liability

We use trusted courier services to deliver your order. However, once the package is handed over to the courier, we cannot be held responsible for shipping delays. While our logistics companies are professional and reliable, delivery times during this phase are beyond our control.

If you encounter shipping issues, we will make every effort to assist. However, we kindly request your patience and understanding, as much of the delivery process at this stage depends on the courier service.

Shipping Insurance

We offer a shipping insurance option where you can decide whether or not you’d like to insure your delivery. Insurance isn’t always necessary, but can offer peace of mind for larger orders in case of unforeseen issues with the courier, such as hijacking or road accidents.

Contacting the Courier

For delivery updates or issues, please contact the courier directly using the tracking information provided via email:

Important Notes

To ensure prompt delivery:

  • Ensure your proof of payment is accurate and includes your order number.
  • Provide a valid phone number, as couriers may need to contact the recipient to complete the delivery.

We appreciate your cooperation in ensuring a smooth and efficient delivery process. For any additional questions, please feel free to contact us.